Traveling by plane is no longer unfamiliar to everyone, right? However, to avoid any troubles that may cause you to miss your flight, Cuồng will provide you with a guide on the procedures for Bamboo Airway flights. Hopefully, this article by Cuồng will give you the necessary knowledge to prepare yourself well before your journey!!!
1. Guide to checking the ticket code
Nowadays, traveling by plane has become increasingly simple. You don’t have to go to the airport or any agency to buy tickets. You can sit at home or anywhere and still be able to buy cheap flight tickets online, receive a code, and wait for the flight day. However, many passengers still feel uneasy because they are afraid the code may have incorrect information or the system has not confirmed it, and so on. When you book Bamboo Airway flight tickets online, you will receive a code, also known as a reservation code or ticket code. When you successfully book a ticket, the system will send it to your phone via text message or email.
The reservation number is a code that customers receive immediately after successfully booking a flight ticket. Bamboo Airways’ reservation code consists of 6 characters including letters and numbers.
You can print the ticket or store the reservation code as text on your phone, write it down, take a photo, etc. When checking in before boarding the plane, the staff at the check-in counter will ask passengers to provide the e-ticket/reservation code for the check-in process.
There are 3 ways to use the flight ticket code to check the itinerary information of Bamboo Airways:
Check information via hotline
To check the information of the flight ticket booked by code, customers can directly contact the customer care hotline: 1900 1166 of Bamboo Airways.
When contacting the hotline, by providing their booking code, Bamboo Airways will look up and provide detailed information about the status of the booked flight ticket, passengers, and the flight itinerary to the customers.
If there are any errors in passenger or itinerary information, customers can request Bamboo Airways for changes.
Check flight ticket code via website
To look up the electronic flight ticket code on the website, follow these steps:
Step 1: Access the official website of Bamboo Airways
Step 2: Access the booking management function and follow the instructions.
Check flight ticket code via the booked email
Upon completing the booking, the system will immediately send the electronic ticket to the email registered for purchase.
Customers please log in to the email account used for booking to check information about the flight recorded on the electronic flight ticket.
Based on the booking code and the booking management function on the Bamboo Airways website, managing flight information is very simple and easy.
2. Bamboo Airway’s carry-on baggage regulations
- Business class passengers are allowed to carry 02 pieces of carry-on luggage with a maximum weight of 7 kg per piece.
- Economy class passengers are allowed to carry 01 piece of carry-on luggage with a maximum weight of 7 kg.
- The dimensions of carry-on luggage must not exceed 56 cm x 36 cm x 23 cm.
Each passenger flying with Bamboo Airways can bring one of the following personal items for free with maximum dimensions not exceeding: 40 cm x 30 cm x 10 cm.
This item must be small enough to fit under the seat in front of you. Personal items include: Laptop, women’s handbag, small backpack, camera, baby food bag, duty-free items, etc.
Bamboo Airways does not accept the transportation of: Fresh and frozen food (such as meat, fish, crabs, snails, etc.); Fresh fruits that emit unpleasant odors (such as durian, jackfruit) and liquid items with odors (such as fish sauce, shrimp paste, shrimp paste, etc.) in carry-on luggage.
- In case the carry-on luggage exceeds the quantity, weight, and dimensions mentioned above, the luggage will be required to be checked in, and the passenger will be charged a service fee for the excess checked luggage.
- Children under 2 years old are not entitled to carry-on luggage standards.
3. Bamboo Airways 2019 Checked Baggage Regulations
Regarding checked baggage, the Economy Saver fare of Bamboo Airway includes 7kg of carry-on baggage but does not include checked baggage. If you need to add checked baggage, you can purchase additional baggage ranging from 15kg to 40kg. Moreover, you can completely purchase additional checked baggage when booking, after booking, or at the airport. Buying additional checked baggage when booking is the cheapest option, the price will be slightly higher after booking, and purchasing at the airport is the most expensive option.
Each piece of checked baggage must not exceed 32 kg and/or the total dimensions of 3 dimensions (length + width + height) must not exceed 203 cm.
For checked baggage, at the check-in counter, you will be provided with a baggage tag for each piece you carry. Bamboo Airways will be responsible for storing and transporting your baggage on the same flight.
You can purchase or increase the weight of checked baggage according to the following levels: 5 kg; 10 kg; 15 kg; 20 kg; 25 kg; 30 kg; 35 kg; 40 kg.
Passengers who purchase or increase the weight of checked baggage through Bamboo Airways’ sales channels at least 3 hours before departure will be able to purchase at a savings of over 70% compared to purchasing directly at the check-in counter at the airport within 3 hours of departure.
Note:
Passengers can purchase up to 40 kg of checked baggage through the website/call center/agency/ticket office.
Purchasing checked baggage at the airport:
For Bamboo Plus and Bamboo Business fare classes:
Checked baggage purchased at the airport will be charged at a rate of 18,000 KRW/kg for international flights from Korea to Vietnam, 315k/kg for international flights from Vietnam to Korea, and 40k/kg for domestic flights within Vietnam.
For Bamboo Eco fare class:
If passengers have not purchased checked baggage in advance, at the airport, the additional checked baggage fee will be calculated as follows:
Within ≤ 20 kg: Fee calculated based on a 20 kg package = 34,000 KRW/20 kg (Korea – Vietnam); 600k/20kg (Vietnam – Korea); 300k/20kg (Domestic Vietnam)
Over 20 kg: Fee calculated based on a 20 kg package + additional fee for each kilogram over 20 kg.
If passengers have purchased checked baggage in advance, the additional checked baggage at the airport will be charged at a rate of 18,000 KRW/kg.
The 20 kg package purchased at the airport only applies to Bamboo Eco fare class that has not purchased checked baggage in advance and does not apply to Bamboo Plus and Bamboo Business fare classes.
4. Airport procedures guide
Check-in procedures
Bamboo Airways will close the check-in counter 40 minutes before domestic flights and 50 minutes before international flights. Therefore, passengers need to be at the airport at least 2 – 3 hours before departure to ensure completion of check-in procedures, checked baggage drop-off before the counter closes. Passengers can also check in online in advance for flights from Saigon, Hanoi, Da Nang to save time and avoid waiting in line at the airport. There are 2 ways to check in, at the counter and online.
At the counter:
This is the most common way when you just need to go to your flight’s check-in counter and present your booking code and personal identification documents such as ID card or passport, or birth certificate for passengers under 14 years old. Here, the staff will check and issue your ticket, as well as weigh your luggage and accept checked baggage. However, the drawback of this method is that you have to arrive quite early to complete the check-in process as the counter closes 40 minutes before the flight and you will also have to wait in line for your turn to check-in as many people follow this check-in procedure.
Online:
Step 1: Please visit the Bamboo Airways website and select the “Online Check-in” section.
Step 2: Enter Bamboo Airways Online Check-in information: The required information for online check-in includes “Booking code” or “E-ticket number”, please enter your full name and then click “Check-in”.
Step 3: Select passenger information – online check-in itinerary: Please select all passengers on the booking and choose the flight itinerary below, then click continue to agree to check-in for all passengers on the selected flight. After selecting, Bamboo Airways will provide some regulations regarding luggage size and dangerous goods, make sure you comply with these regulations, select “Agree” for both and click continue to proceed to the next step.
Step 4: Choose seats according to Bamboo Airways aircraft seating plan: Please click “Add amenities” and then select seats suitable for each passenger according to their preferences. Note that each time you select a passenger, proceed to the next passenger until the last one. Please note that available seats will appear in white with green borders, selected seats will be orange, and seats being selected will be green.
Step 5: Receive Boarding Pass to complete Bamboo Airways Check-in procedure: After completing the online check-in procedure with Bamboo Airways, passengers will have 2 options to receive the boarding pass. In case passengers have a computer, printer, they can download the “Print Boarding Pass” file to print. In case passengers operate on a phone, it is recommended to choose “Send email” for the boarding pass to avoid errors or file loss.
Security check procedure
At the security checkpoint, initially you need to present your flight ticket along with personal identification documents such as an old or new style ID card or passport for security personnel to verify your identity. If the passenger is a child under 14 years old, they must carry their original birth certificate or a certified copy to be allowed on the flight. Then, your carry-on luggage will be scanned through a machine and you will pass through a metal detector to check if you have any dangerous items on your person or in your luggage. Metal objects or electronic devices such as keys or phones, belts should be placed in a tray to pass through the scanner to avoid unnecessary delays for both parties. Additionally, your shoes must also be placed on a tray to go through the scanner as the current requirement at all airports is that passengers passing through the metal detector must not have anything on them except clothes, with shoes and other items needing to be placed on a tray, including wallets. Handbags or jackets should also be placed on the tray, so don’t forget to do so to avoid wasting your own time there.
After safely passing through this checkpoint, you have stepped into the boarding lounge. Here, if it’s not yet time to board, you can wait in the designated waiting area according to your ticket class.
Note on prohibited items in carry-on luggage
Drinks with an alcohol content of over 70% and drinks with an alcohol content of 24% to 70% must be stored in the manufacturer’s container, still sealed and labeled, with a capacity not exceeding 5 liters, each passenger can carry no more than 5 liters.
Sharp objects that can cause serious injury such as knives, scissors with blades longer than 6cm, and other sharp objects that can be used as weapons with a length over 10cm.
Tools that can cause injury or threaten the safety of the aircraft such as hammers, wrenches, crowbars, pliers longer than 10cm, all types of saws including hand saws, tools with sharp blades or points longer than 6cm and can be used as weapons like screwdrivers.
Blunt objects or tools that can cause serious injury when attacking such as sports sticks: baseball bats, golf clubs, billiard cues, ski poles, various types of martial arts training equipment with blunt, sharp edges.
Explosive objects that can cause serious injury such as mines, bullets, other military explosives, fireworks, firecrackers, flares, signal flares, gunpowder, and gasoline, oil, fuel for lighters, matches.
Weapons and objects that can be mistaken for weapons such as guns, including rubber guns, toy guns, knives, swords, spears, machetes, axes, machetes, tools, toys resembling real weapons like guns, bombs, mines, grenades, bullets.
5. Boarding Instructions
When it’s time to board the plane, the airline staff will come to guide you at the waiting area. Passengers with higher class tickets board first, followed by disabled passengers, those with children, and the rest line up in order. You present your Boarding Pass, the staff tears off a part and gives you back a smaller piece with your seat number on it so you don’t have to worry about forgetting. Here, you walk through the narrow aisle to board the plane or take a bus to the aircraft and then proceed onto the plane. Once inside the plane, you will sit in the seat according to the number on your Boarding Pass. If you have any issues, you can call the flight attendant by pressing the button on your seat.
6. Regulations on the airplane and experiences when flying with Jetstar Pacific
6.1 Regulations on the airplane
Carry-on luggage
As not all airplanes have enough overhead storage space to accommodate all passengers’ luggage and to ensure safety requirements, you should place small, light carry-on luggage under the seat in front of you and place your larger carry-on luggage in the overhead compartment. Remember to carefully arrange your carry-on luggage to prevent items from falling out of the storage compartment. Please note that all carry-on luggage must be left on the airplane in case of emergency evacuation.
Safety instructions
On flights, the flight crew will instruct on how to use safety devices and regulations before the plane takes off. Passengers need to follow these instructions to ensure safety throughout the flight. Even for passengers who frequently travel by plane, as different planes have different safety instructions and emergency equipment, passengers need to pay attention to these information.
Safety belt
The seatbelt on the airplane is designed for passengers to fasten, adjust, and release quickly. In cases where the seatbelt includes a shoulder harness, passengers must wear the shoulder harness. Passengers are required to wear the seatbelt during taxiing, takeoff, and landing, or when the seatbelt sign is illuminated. For added safety, passengers should keep the seatbelt fastened throughout the flight to prevent accidents when the aircraft encounters turbulent weather conditions or strong turbulence. If traveling with children, ensure they know how to use the seatbelt or assist them in fastening it. In the case of passengers with infants, the cabin crew will provide a seatbelt specifically for infants and instruct passengers on how to use it.
Seats near emergency exits
Emergency exits should only be opened upon request by the flight crew in case of emergency, passengers are not allowed to open emergency exits on their own. There are specific regulations for passengers sitting in seats near emergency exits, so the flight crew members may sometimes ask passengers to change seats. Passengers sitting in seats near emergency exits have certain responsibilities as they may be asked to open the exit door in case of an accident. When seated near an exit row, passengers should carefully read the safety instructions card and request detailed guidance from the flight crew member if there are any unclear issues and may request to be moved to another seat if they are unable or unwilling to perform this task when requested.
Safety Instructions Card
The safety instructions card located at the passenger’s seat will guide: to the location of emergency exits; the method of opening emergency doors, and how to use safety equipment on the aircraft, such as life vests and emergency oxygen systems. The location and operation of emergency exits may vary on different types of aircraft that passengers have encountered before. Therefore, it is important to read the safety instructions card before each takeoff, even for aircraft types that passengers have flown on before.
Portable Electronic Devices
Some electronic devices are not allowed to be used on the aircraft as they may interfere with the aircraft’s navigation and communication systems. Other devices may be used outside of taxi, takeoff, and when permitted by the flight crew. Passengers should pay attention to the flight crew’s announcements regarding the use of these electronic devices. For some electronic devices using lithium batteries, passengers may be restricted from bringing them on board. To transport these devices, passengers need to contact the airline regarding the transportation conditions related to lithium batteries for electronic devices.
Passengers should not use headphones during boarding, taxiing, takeoff, landing, or disembarkation as wearing headphones may make it difficult for passengers to hear instructions from the flight crew and ground staff, especially in emergency situations.
Some Notes on the Aircraft
Behaviors such as: disorderly conduct on the plane; verbal abuse or threats; physical assault; intoxication; causing disorder; excessive alcohol consumption; refusal to follow crew instructions; endangering the safety of the aircraft… are not allowed on the plane. If these behaviors occur, the plane may have to make an emergency landing and passengers may be forcibly removed from the plane, denied transportation, fined, or prosecuted.
Currently, smoking is prohibited on all flights, so passengers need to pay special attention to this regulation.
Preventing injuries for passengers and flight attendants
One of the most common injuries on a plane occurs when a food or beverage cart hits a passenger’s knee or foot. Keeping knees or feet in the aisle can also increase the risk of tripping for the crew. Passengers should be mindful to keep their knees, feet, and carry-on luggage out of the aisle while seated to avoid injury risks from contact with moving objects during the service on the plane.
Flying with infants, children
For the safety of both adults and children, each infant or child under 2 years old must be accompanied by an adult passenger.
Passengers should use the safety harness provided by flight attendants throughout the journey to protect children; ensure comfort for children while flying; provide a familiar and safe seat until landing. If using a child’s own seat equipped (similar to a car seat), passengers must contact the airline in advance.
In case of emergency oxygen masks, passengers should put on their own mask first and then put it on the child.
6.2 Tips for flying with Bamboo Airway
Food service on the plane
Bamboo Airway also places great importance on the additional services on the plane. In particular, the airline serves passengers’ food and drink needs throughout the flight, and you can choose your meals during the booking process or directly on the plane. The food and beverage options are quite diverse, suitable for the culinary tastes of European-Asian passengers, vegetarians, the elderly, and children, so you don’t need to worry too much about your dining needs. However, the prices of food on the plane can be quite high, ranging from 40k to 60k VND. In addition, Jetstar Airlines also offers snacks such as canned potatoes, dried sweet potatoes, and pastries with prices ranging from 20k to 40k VND.
SOME NOTES
1. Important notes when checking in online with Bamboo Airways
Online check-in with Bamboo Airways is only applicable for domestic flights departing from 3 airports: Noi Bai (HAN), Da Nang (DAD), Tan Son Nhat (SGN).
Passengers can only check in online from 24 hours to 1 hour before the scheduled departure time stated on the ticket. At the same time, passengers who have completed online check-in must be present at the Bamboo Airways check-in counter at least 40 minutes before the scheduled departure time to get the boarding pass.
Regulations on Bamboo Airways Check-in
Bamboo Airways does not apply online check-in for cases such as: Passengers with special service requests (except special meal services); Passengers denied carriage, deported; Passengers traveling with children under 2 years old or pregnant passengers; More than 9 passengers under the same booking code.
2. Notes for passengers with checked baggage
Passengers with checked baggage still have to go to the check-in counter to check their baggage – Passengers without checked baggage can go straight to the boarding gate and carry-on baggage will be handled as usual
3. Notes on the boarding pass
The boarding pass is only generated in PDF format. You can download it directly to your computer or receive it via email, while receiving the boarding pass via SMS is not applicable for online check-in.
4. Regulations on personal documents
For passengers holding Vietnamese nationality:
Passport or travel document, visa, permanent residence card, temporary residence card, identity card, citizen identification card
Identity card, certification from armed forces
National Assembly Delegate card
Party member card
Journalist card
Driver’s license for car, motorcycle
Airport security control card, airport card, card from the National Civil Aviation Security Committee
Identification card from Vietnamese airlines
Personal identification confirmation from local police station, commune where permanent or temporary residence is confirmed
Children under 14 years old: birth certificate
For passengers holding foreign nationality:
Foreign passport or travel document, visa, permanent residence card, temporary residence card issued by Vietnam. In case of lost passport, must have a diplomatic note from the diplomatic or consular mission of the passenger’s nationality or an official letter from the foreign affairs department, local police confirming the identity and the loss of the passenger’s passport, with photo and stamp. The diplomatic note, official letter is valid for 30 days from the date of confirmation.
